Manager - Field Customer Benefits Training

Overview: About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates.
We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities.
Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program * 15% Associate Discount * Dave Ramsey’s SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services Responsibilities: What You’ll do The purpose of the Manager of Field Customer Benefits Training is to mentor and train store associates to pursue customers in a friendly and efficient manner regarding our Customer Benefit Programs while managing the team of field trainers.
Benefit programs consist of the Rural King Visa Card, Rural King Plus Protection Plan, Rural King Firearms Protection Plan, Rural King Rewards Program, Power Equipment Financing, Customer Service, and other programs dictated by the business.
In addition, the Manager of Field Customer Benefits Training will learn the systems used in the programs, audit store compliance with the programs, analyze data, drive performance of the programs, coach store management on establishing action and accountability plans, and build relationships with store associates to improve your ability to change behaviors through 1-on-1 and group interactions.
This position will also lead a team of field trainers by establishing a field training process, a performance auditing process, store visit reports, store training schedule, and establish strategy on how to improve performance for each store.
Lead a team of field trainers to ensure they are delivering training and performance improvement plans to drive conversion of customer benefit programs in the stores.
Execute action plans with store leaders and associates, focusing on integrating customer benefits into store culture, driving increased sales, penetration, and application to transaction ratio.
Drive growth through influencing, engaging, and training store leadership and associates.
Analyze local and territory performance trends utilizing all reporting data and ad-hoc analyses to identify opportunities and implement action plans to ensure goals are achieved.
Develop and maintain strong relationships with store leadership, Customer Experience Specialist and with benefit partners resolving issues as necessary.
Attend meetings at store support center, stores, and with benefit partners when necessary.
Develop and maintain training tools to be utilized within stores either in person or virtually.
Provide internal and external feedback on store trainings and developmental opportunities.
Appropriately assess risk when business decisions are made, demonstrating consideration for the RK culture and customer service by driving compliance within the benefit programs.
Spend over 50% of time traveling stores.
Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
May be required to cross train and perform other duties.
Qualifications: Essential Qualities for Success At least 1+ years of sales experience or equivalent combination of experience and education.
At least 3+ years of supervisory experience or equivalent combination of experience and education.
Demonstrate behaviors that exemplify Rural King Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, Continuous Improvement.
Demonstrated ability to influence and mentor individuals and groups.
Proficient with Microsoft Office Suite or related software.
Proficient in Microsoft Excel.
Excellent verbal and written interpersonal and communication skills.
Excellent customer service skills.
Demonstrated ability to adapt in a fast-paced environment.
Strong analytical and problem-solving skills.
Excellent organizational skills and attention to detail.
Physical Requirements Must be able to sit or stand for prolonged periods of time.
Must be able to lift up to 15 pounds at times.
Must be able to access and navigate each department across facilities.
Must be able to verbally communicate effectively with others (in-person and via electronic devices).
Must have close visual acuity.
Supervisory Responsibilities Yes Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.